LEGAL

Refund Policy

Last updated: 26 June 2026

This Refund Policy applies to subscriptions to Cladis. Payments are processed by our Merchant of Record, Paddle.com Market Limited ("Paddle"), so all refunds and cancellations are handled through Paddle. This policy is read together with the Paddle Refund Policy and the Paddle Buyer Terms, which govern your purchase. Where your local consumer protection laws give you stronger or non-waivable rights, the highest level of protection always applies — nothing here limits your mandatory consumer rights.

1. Free trial

Where a free trial is offered, you can cancel at any time before the trial ends and you will not be charged. If you do not cancel, your subscription begins automatically at the end of the trial.

2. Subscriptions and cancellation

Subscriptions renew automatically until cancelled. You can cancel at any time using the "Manage subscription" link in your Paddle receipt or confirmation email, or via paddle.net. Your plan stays active until the end of the current paid period and then stops renewing. Cancelling stops future charges but does not by itself trigger a refund for the current period, except where required by law or granted under this policy.

3. Your 14-day right of withdrawal (EU/EEA, UK & Switzerland consumers)

If you are a consumer in the EU/EEA, UK or Switzerland, you have a statutory right to withdraw and receive a full refund within 14 days. This right applies to one-off purchases and to the first payment of a subscription; for a subscription with a free trial, a new 14-day period begins when the trial ends. It does not apply to later renewal payments, except where required by law.

Because Cladis is digital content delivered immediately, the right to withdraw no longer applies once you have started using the Service after giving express consent to begin performance within the 14-day period and acknowledging that you thereby lose the right of withdrawal. This does not affect your other mandatory consumer rights.

4. Discretionary refunds

Outside the statutory cases above, all transactions are non-refundable except where required by law. Paddle may, at its discretion, grant a refund if you request one within 14 days of your transaction date. Requests are reviewed case by case, taking into account the nature of the Service and any usage, and may be granted in full, in part, or declined.

5. Faulty or not-as-described service

If the Service has a material defect or fails to work as described, contact us first at contact@cladis.io — we will work to fix the issue. If we cannot resolve it, contact Paddle support, and where there is a material defect a refund will be issued in accordance with applicable consumer protection laws.

6. How to request a refund

You can request a refund directly through Paddle using any of these methods:

You can also email us at contact@cladis.io with your account email and order/receipt ID and we will help. Where a refund is approved, it is returned to your original payment method where possible, normally within 14 days of approval, and access to the Service ends once the refund is issued.

7. Fraud and abuse

Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour.

8. Business tax refunds

Businesses charged sales tax (VAT, GST or similar) and registered for that tax in the country of purchase may be entitled to a refund of the tax amount. Contact Paddle within 60 days of the transaction, with a valid tax code or exemption certificate.

9. Contact

Billing and refund questions: contact@cladis.io. See also our Terms of Service.